12/25/2023 0 Comments Burke decor returns![]() ![]() We look forward to assisting you in the future! Your refund has been submitted to our finance team. While Burke Decor strives to curate beautiful, lifestyle and home furnishings, we understand circumstances change and cancellations happen. This email is to confirm your (order number) has been cancelled. WOW as I am writing this I get the following email. So, go me! But I still need to receive my money back. Not to mention the prices for some of the items on here are astronomical! On another note, I was able to find the same wallpaper at a cheaper price and receive it from Home Depot. Yeah it is confirmed if by confirmed you mean you received my money and you will not give me my items OR issue a refund. I don't want to download an app on my phone to track my order not to mention when you do download the app to track the order THERE IS NO TRACKING INFO it just says something like your order is confirmed. I just keep receiving their automatic response emails. So, I requested a refund and no one from "customer service" will actually reply. I was told my order had shipped then I was told my order was delayed by 2 - 3 months due to a printing issue. I wish I had seen everyone's reviews before purchasing wallpaper from this company! I agree with some people who are saying this company is a scam, by the way they operate it sure seems like a fake company. I filled a claim with the Better Business Bureau hoping they can help me. They owe me $1094 and will not give me the money. As of today, I have not received my money. I filled out the necessary paperwork for a ACH refund and was told 5-7 business days I would receive the refund. They told me that they no longer refund credit cards but can offer a refund via ACH or mail me a check. Finally I called a number my Discover Card provided and sat on hold for 45 minutes due to high call volume. You can only chat and they never get back to you. Finally I cancelled my order Septemand was told I would get a refund in 7-14 business days. Then each month after that I received multiple back order emails. A week later I get a back order notification. After I placed my order they immediately charged my credit card. The item showed in stock and ready to ship. And I guess after checking these reviews, I'll have to make sure they even refund me.ĭO NOT ORDER FROM THIS BUSINESS!!! I ordered a dining table May 23, 2023. Anyway, we'll see if I can cancel my order before it prints. That's false advertising, folks, if they're promising 2-3 weeks of lead time and KNOW that's not the case! Customer service takes forever to email you back (if you can even wade through the website to find the email, *surprisingly* there is no phone number listed). A few days later, and I hear that unfortunately my order is delayed because there is a "printer issue." From the looks of these reviews, this "printer issue" was happening well before I ordered, and yet, no mention of this delay ANYWHERE on their site, nor was I ever even notified of a delay. Well, at the 4 week mark I emailed them asking about status. Website says lead-time is 2-3 weeks until shipping. ![]() They are one of the state-side retailers for Mind the Gap wallpapers (who honestly make a great product and should be informed of this shady business carrying their product). Other reviewers are right - This company IS a scam ![]()
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